Infosys is hiring applications for Various positions for the year 2023. Here is everything that you need to know about Infosys Recruitment!
About Infosys
Infosys Limited is an Indian multinational information technology company that provides business consulting, information technology and outsourcing services. The company was founded in Pune and is headquartered in Bangalore. Infosys is the second-largest Indian IT company, after Tata Consultancy Services, by 2020 revenue figures, and the 602nd largest public company in the world, according to the Forbes Global 2000 ranking.
Easy way to connect with the Job
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Job Details
- Company – Infosys
- Role – Customer Service/ Service Desk Process / Senior Process Executive
- Qualification – Any Graduate / Bcom/ Mcom/ MBA
- Experience – 0-4 Years
- Salary – 3 Lpa – 5 Lpa
Location
Bangalore / Hyderabad/ Pune
RESPONSIBILITY FOR CUSTOMER SERVICE
- Answering customer inquiries: You will need to answer customer questions about products, services, and policies. This may include handling complaints or concerns, providing information about orders or deliveries, and addressing any other issues that customers may have.
- Resolving issues: You will need to work to resolve any issues that customers may have, whether that means providing a refund or exchange, scheduling a repair, or taking any other steps necessary to ensure customer satisfaction.
- Maintaining records: You will need to maintain records of customer interactions, including complaints, requests, and feedback. This will help you track patterns and identify areas where improvements can be made.
- Collaborating with other departments: You will need to collaborate with other departments, such as sales, marketing, and operations, to ensure that customer needs are met and that the company is delivering high-quality products and services.
SKILLS REQUIRED FOR CUSTOMER SERVICE
- Work from Office is mandatory, No option of hybrid and WFH.
- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently.
- Excellent communication skills to attend/resolve client issues on calls/chat/mail.
- Communication scale – CEFR ::C1, C2
- Open to work in 24*7 Shifts, voice process, rotational weekly off, work from office environment and candidate should have completed double vaccination completed.
- Being proactive and show the utmost respect for customer’s time
- Good time management, ensuring all contacts with customers add value.
RESPONSIBILITY FOR SERVICE DESK PROCESS
The Service Desk Manager is responsible for the overall management of the Service Desk function, including the management of staff, the development of processes, and the reporting of Service Desk performance.
- You will be responsible for handling incidents and service requests, and resolving issues for customers. They are the first point of contact for customers and are responsible for ensuring that incidents and requests are logged correctly and resolved in a timely manner.
- You will be responsible for the day-to-day management of the Service Desk team. They oversee the work of the Service Desk Analysts, ensuring that incidents and service requests are being handled efficiently and effectively.
- You will be responsible for managing the lifecycle of problems, ensuring that they are identified, logged, and resolved in a timely manner.
SKILLS REQUIRED FOR SERVICE DESK PROCESS
- Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.
- Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.
- Knowledge of Incident Management lifecycle.
- Excellent communication skills – CEFR :: B2, C1, C2. Please add the communication level as per the CEFR framework while profiles are shared.
- Work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams
- Aware of current role SLA and Metrics handled.
- Talents should be based out of Bangalore or Pune.
- Work from Office is mandatory, No option of hybrid and WFH.
- 24*7 Shifts is mandatory.
RESPONSIBILITY FOR SENIOR PROCESS EXECUTIVE
- Process management: The process executive is responsible for developing and maintaining business processes that are efficient, effective and meet the needs of the organization.
- Process analysis: The process executive should analyze business processes to identify areas where improvements can be made. They should also be able to identify potential bottlenecks or areas where the process can be streamlined.
- Process improvement: Once the process executive has identified areas for improvement, they should work to implement changes that will improve the efficiency and effectiveness of the process.
- Data analysis: Process executives should be able to collect, analyze and interpret data related to the processes they manage. This can help them to identify trends and make informed decisions about process improvements.
To apply for the Infosys walk in Interview, candidates need to walk in to the Venue that is given below.
LOCATION – BANGALORE – CUSTOMER SERVICE/ SERVICE DESK PROCESS
Interested candidates can send mail to the following mail id
simrin.sab@infosys.com
CLICK THE BELOW LINK TO APPLY FOR SENIOR PROCESS EXECUTIVE – HYDERABAD Click Here
Walkin Interview
Interview Date: 6th & 7th March 2023
Interview Time: 10 AM till 12 PM
PUNE Venue:
Hinjewadi
Plot No. 1, Pune, Phase 1, Hinjewadi Rajiv Gandhi Infotech Park,
Building B1, ground floor, Hinjawadi, Pune,
Maharashtra 411057
How To Apply ?
To apply for the opening for Various positions at Infosys Click Here.
