Concentrix, a global leader in customer experience solutions, is offering an exciting work-at-home opportunity as a Client Success Manager. This role provides a unique chance for professionals to work remotely and make a significant impact on client satisfaction and business growth.
As a Client Success Manager at Concentrix, you will play a vital role in building and maintaining strong relationships with clients. Your primary responsibility will be to ensure the success and satisfaction of clients by understanding their needs, providing exceptional service, and delivering innovative solutions. You will serve as the main point of contact for clients, acting as a trusted advisor and problem solver.
One of the key advantages of being a Client Success Manager at Concentrix is the ability to work from the comfort of your own home. This remote work arrangement offers flexibility and eliminates the need for commuting, allowing you to strike a healthy work-life balance while delivering excellent results.
In this role, you will collaborate closely with cross-functional teams to ensure client needs are met effectively. You will leverage your exceptional communication skills to manage client expectations, address concerns, and deliver regular updates on progress. Your ability to analyze data and provide valuable insights will be essential in identifying opportunities for growth and optimizing the client’s experience.
As a Client Success Manager at Concentrix, you will have the opportunity to work with a diverse range of clients across industries. This exposure will not only broaden your professional experience but also enhance your understanding of various business sectors and their unique challenges.
Concentrix is committed to fostering a supportive and inclusive work environment, even in a remote setting. As a Client Success Manager, you will have access to comprehensive training, ongoing professional development opportunities, and a network of colleagues who are dedicated to your success. You will be part of a collaborative team that values teamwork, innovation, and continuous improvement.
Working as a Client Success Manager from home requires self-discipline, excellent time management skills, and the ability to work independently. However, you will also have the support of a virtual community, including regular team meetings, online forums, and communication tools to ensure effective collaboration.
In summary, the work-at-home Client Success Manager role at Concentrix offers professionals an exciting opportunity to make a meaningful impact while enjoying the benefits of remote work. It is a role that combines relationship management, problem-solving, and strategic thinking to drive client satisfaction and business success. If you are a motivated and client-focused professional seeking a rewarding remote career, the Client Success Manager position at Concentrix may be the perfect fit for you.
What you’ll be doing
- Knowledge/experience with qualitative and quantitative marketing research program management
- Knowledge/experience with both continuous tracking and ad hoc marketing research programs
- Knowledge/experience with transactional and relationship survey programs
- Ability to consult on survey design and scaling
- Experience with statistical testing and data weighting
- Ability to consult on/design/facilitate sampling business rules and processes
- Proactively manages project status, creatively solving complex problems and conflicts to ensure project success
- Provides ongoing consultation to clients and internal team members
- Leads cross-functional project teams
- Drives process improvement and innovation and contributes to best practice development
- Functions as trusted advisor to clients and internal stakeholders
- Independently manages complex research programs
- Makes valuable contributions in analytic planning meetings
- Effectively manages projects through all phases, including initial launch
- Owns department initiatives and sees through to completion
- Reacts to challenging situations with resourcefulness, creativity and client focus
- Brings organization and consistency to unstructured project environments
- Partners closely with Account Management to develop and deliver account strategy and to retain and grow client relationships
- Exemplifies the Concentrix culture and values – acting with integrity, being tenacious in the pursuit of excellence, being bold and decisive, being fanatical about client and staff.
What you should have to join Concentrix
- Bachelor’s Degree in related field from a four-year college or university with 10+ years of related experience preferred
- Excellent communication skills (written and verbal), ability to effectively present information to internal and external associates
- Advanced Microsoft Office skills
- Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
- Demonstrated ability to take initiative and ownership with focus on continuous improvement
- Excellent attention to detail
- Strong customer service disposition and sense of professionalism
- Solid understanding of the organization’s business operations and industry.
- Demonstrated business acumen
- Demonstrated ability to comprehend, analyze and interpret
- Demonstrated knowledge of marketing research practices and principles
- Experience with client-facing data reporting platforms preferred
Location of the Role
Locations :USA, OH, Work-at-Home
Last date to apply the Role
Application last date : Application Process and Deadlines In order to be considered, candidates must apply to the Concentrix careers website.
How To Apply ?
Click below to apply for the Concentrix Work from home jobs Positions 2024!
I have 6 year experience
14 years of experience